The challenge:

Forum, an international training organization whose client list includes Nike, Wyeth, Merck, as well as myriad Fortune 500 and Fortune 100 clients had quality control issues with international upper-level marketing executive training programs. Multiple-item training kits were missing critical items. Missed deadlines and lost opportunities threatened Forum’s reputation and eroded its brand.

The solution:

Through our rigorous QE2 (Quality Empowerment Squared) program, we lowered their error rate to less than 1% over a three-year period and delivered on-time 100% despite the challenges of multiple international locations, tight deadlines and dynamic kitting (as many as 60 components in one kit—promotional items, games, collateral, printed material, etc).

The results:

Partner confidence and brand integrity were restored and strengthened tenfold.